- Streamyx Speed of service is on ‘best effort’ basis with 24/7 Broadband.
- Service is subject to availability and technical testing.
- For NEW and EXISTING customers.
- This special packages valid for SUCCESSFUL Streamyx installation and activation ONLY. Thus, TM Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions.
- The minimum subscription period is 12 MONTHS.
- If customers terminate within the minimum subscription period, RM 350 for administration fee will be charged.
- Modem warranty is only for 12 months.
- DECT Phone will be given to New Installation (NI) and Upgrade Speed upon Streamyx Activation.
- For Voice Plan RM10/Free Voice:
- Subject to 5% service tax;
- Customer can start enjoying voice plan on the next TM Homeline bill date after Streamyx service is activated .The voice charges before such notification(s) will be treated as normal charges.;
- The existing voice plan will be terminated on the next bill date after Streamyx service is activated.
- For customer with existing call plan with Voice 10 , Voice 28 or ANY other call plan will be terminated automatically by system and start enjoy new call plan upon successful registration.
- Zero Entry Cost for Streamyx service:
- Waived activation of RM 75
- Installation of RM88 (0 Entry Cost ) for Streamyx Combo.
- For NEW TM Homeline: Connection fee of RM50 for new TM Homeline will be excluded. Deposit fee of RM75 will be charged for TM Homeline. Internal Wiring for TM Homeline is chargeable (RM30- RM50).
- Registration for call plan effective date : immediate BP
- Termination for call plan effective date: immediate BP
- DECT Phone:
- Applicable for New Installation (NI) and Upgrade only.
- Migration to same speed will NOT be receiving Free DECT Phone.
- Upgrade within this package will NOT be receiving new DECT Phone.
- FREE DECT Phone will be couriered to customers.
- For existing customer who does not subscribe to the above call plan, TMpoint can proceed to migrate/upgrade to the plan.
- A new DECT Cordless phone will be given according to the rules in the table below:
- Billing
- The 1st bill received upon Streamyx activation include the following: 1st month subscription fee Advance charge of the 2nd month subscription fee. Waiver on fixed line rental
Case | Eligibility for new DECT phone |
New Streamyx Blockbuster Deals Application 512k, 1M, 2M, 4M | YES |
New Streamyx Blockbuster Deals Application 384k with RM10 package | YES |
New Streamyx Blockbuster Deals Application 384k without RM10 package | NO |
Existing Streamyx customer upgrading speed and package to Streamyx Blockbuster Deals (speed upgraded) | YES |
Existing Streamyx customer migrating to Streamyx Blockbuster Deals (speed maintained) | NO |
Upgrade speed within Streamyx Blockbuster Deals packages | NO |
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